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August 2018

In this issue:
  • 25 Years!
  • Wire Instructions
  • Fraud Prevention
  • Labor Day
  • Help!
  • Policy on Medical Marijuana
  • 25th Anniversary Celebration

Did you know?

One of the best ways to avoid business email compromise is to teach employees what to spot and to be leery about any email attachments or links.

Customer Support Tips

To access the most up-to-date agreements, log in to our website, click on Documentation and then Agreements.

Kotapay Calendar

NAPEO
September 5-7th
Phoenix, AZ

CyberPay Users Conference
September 18-21st
Indianapolis, IN

Apex HCM
September 21-22nd
New Orleans, LA

PASBA National Training Meeting
September 19-22nd
San Diego, CA

IPPA
October 17-19th
Phoenix, AZ
Celebrating 25 Years in Business

We want to take this time to thank each and every one of you, our customers, who have trusted us over the years. We sincerely appreciate your business and look forward to many more years! We are excited to see what the future brings.

Picture of 25 years
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Wire Instructions

Please be sure that you and your customers are using the most current Wire Instructions. Failure to utilize the correct wire instructions may cause a delay in processing for that client. The most updated instructions are available online underneath Documentation > Wire Instructions.


Fraud Prevention

Since January 2015, there has been a 1,300 percent increase in business email compromise, totaling over $3 Billion in losses. Be sure you don't fall victim to this scheme.
Learn how to spot and prevent some of these fraud schemes by reading the recently published Fraud Booklet by NACHA.

 

How to Spot Fraud by Learning about Social Engineering
Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. Learn more about Social Engineering Red Flags.


Labor Day is Monday, September 3rd

reminder 

Labor Day is a non-processing holiday as the Federal Reserve Banks and Kotapay will be closed. ACH transactions cannot be dated for September 3rd. To avoid additional charges/penalties, please allow an extra day for processing.


Looking for Help?

Be sure to check out our Help page available after logging in. Here you will find numerous resources including: frequently asked questions, fraud prevention tips, and demo videos.

Picture of help link in banner


Reminder: Kotapay's Policy on Medical Marijuana

It is Kotapay's policy not to provide services, including payroll processing, to businesses in the illegal narcotics and drug paraphernalia industries. Although some states have made it legal to sell marijuana in certain situations, including medical marijuana, our policy has not changed.

Kotapay will not process payments for any business that distributes marijuana, even medical marijuana or marijuana that is legal under state law. If you have any questions, please contact the Kotapay Risk Department.


Pay key on keyboard 

Add a Pay-Now Button to Your Website

Kotapay will design and build a custom payment portal to allow you to accept credit card or ACH payments via your website. Get started!

 

25th Anniversary Celebration

To celebrate our 25th Anniversary and our transition to Kotapay, we hosted a ribbon cutting held by our local Chamber of Commerce.

Picture of ribbon cutting for Kotapay