See what people are saying about Kotapay...
We couldn't be happier with them. They have, (in a rather fast timeframe), given us the skills and tools to be able to compete with the "big boys", while still retaining our family business feel. We are a client for life!
They have been our processor for direct deposits for 10+ years. We have found their customer service to be outstanding. They are very accessible and always willing to "go the extra mile" when assisting with any issues that may arise.
They are easy to contact, knowledgeable and their website is simple to use. Any issues, like unreported change in an employee bank account, are handled promptly and confirmations of all activities are sent right to us-the communication is great!
Partnering with them has been a wonderful decision for us, both financially and strategically. Aside from the great people they have, they truly are a transformational, innovative and visionary company. They are experts in their field and genuinely care about their people, their customers and beyond.
Their knowledge of the electronic processing of direct deposits and the impact this process has on our business has proven to be an extremely beneficial service that we offer to our clients. Their professionalism helps us provide our clients with a high level of confidence in our ability to provide them with this service.
My company sends files to them almost every day and the efficient and easy to use services provided to us are outstanding. Everyone I have dealt with at the company has always been extremely friendly and helpful. They have helped my company expand and I would highly recommend it to any business, small or large.
Knowing that they are handling our ACH transactions gives us one less thing to worry about. We can confidently tell our clients that they will receive their pay when it's due. We access their site at least every hour from morning until night and it's always a pleasure. Whenever we have any need for support they are on the case immediately.
As the Technical Director for an accounting firm servicing 80 payroll clients, they have afforded me the freedom from 80 different banks' ACH procedures, cut-off times, file requirements, and so on. The simplicity of our workflow now that we are taking advantage of their ACH services has dramatically reduced our workload allowing us to focus more on what we do best: top quality payroll and accounting services. Thank you!
They have been Hill Country Payroll's ACH provider for the last 15 years. We have always been extremely impressed with their responsiveness and the attention to detail provided by their staff. Whether it is a question on a specific client or some direction on a process, they have always provided Hill Country Payroll with timely, accurate feedback. The bottom line is we know we can count on the fact that our client's employees will be paid accurately and on time, every time.
We have been a client for 10 years and consider them to be a trusted and strategic partner to our payroll business. We know that if we need a little extra - all we have to do is contact them and if there is a way to do it - they will work with us to get it done. The extended processing hours also really help us on the West Coast and we have always been able to find someone willing to help in those "after hours" emergencies. As long as Payroll Solutions is in business, we will use them as our exclusive ACH Processing partner.
“Very good about returning phone calls!”
“The system is easier to use than others out there.”
“Thank you for making it so easy and the customer service is excellent!”
“I like everything about them from the software to the staff and everything in between!”
“They are great about helping out with problems and always finding someone who has the answer.”
“We really do appreciate the entire team and know we could not be successful without your diligent work!”
“The best decision we ever made was the move to you. We have always gotten exceptional service whenever I have needed to contact them.”
“I love the fact that when I call, no matter who it is that I talk with, they treat me as if I am the only customer they have. It's nice to do business with personable employees.”